Our Terms and Privacy Policies were designed for the protection of all parties and we aim to treat all clients fairly and honestly.
Please let us know if you have any questions or concerns in this regard.
Satisfaction Guarantee: We stand behind the quality of the services we offer. Should you not be entirely satisfied, please bring this to our attention in writing within 7 days of the service being delivered. We will investigate and address if appropriate.
Contracts: Since our services are tailored to the individual needs of each client, our pricing and contracts are customised too. To find out more please connect for more information.
This is the GDPR Compliant Privacy Policy for MKGreen Solutions. We specify how we collect, store and use your personal information as well as your rights w.r.t. your personal information. Your privacy is important to us and we will never share your information with any third parties.
We may collect your information because:
In light of the above, you are consenting to us storing and using the personal data you have provided us with, with the above purposes in mind. If you do not want us to have access to your personal info in order to help us help you, please don't provide us with any.
Information we may collect:
We may ask for such info classed as personally identifiable to you as an individual:
The ways in which we might use your information include to:
Confidentiality:
We treat all your information as strictly confidential. We do not sell any personal data to 3rd parties and we'll never share any personal info about you to anyone not directly linked with the management and marketing of MKGreen Solutions, without your permission.
Protection of your info:
We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.
Your rights:
If you have already consented to us using and holding your personal information, you may withdraw this consent at any time. You can unsubscribe from our communications at any time by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via the newsletter software that we use, or by e-mailing us to request removal. We will respond by deleting all information we have about you from our system (unless we are required by law to retain any) and you won't receive further communications; we won't contact anyone who doesn't wish to be contacted.
The personal information MKGreen Solution is given by clients, prospective clients and followers include Name, E-mail Address, Physical Address, Contact Number, which we use to contact clients and answer any queries received from our website or social media platforms. This information is stored digitally on e-mails and messages.
The information we keep is strictly relevant. ONLY information absolutely required to do this effectively is requested and kept legitimately for as long as the client requires our support and/or where the law requires us to keep records.
We will never sell or share private information with 3rd parties.
MKGreen Solutions secures the integrity and confidentiality of personal information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent unlawful access to, loss of, damage to or unauthorised destruction thereof. We take steps to establish and maintain appropriate safeguards against those risks, including cyber-attacks. Please note though that data transmission across the internet is inherently insecure and therefore, although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee that your personal information will always remain private.
Our incident response plan is to report any actual or suspected breaches (security compromises) as soon as reasonably possible to both the Information Regulator and the data subject/s involved. Where third parties (“operators”) hold or process any personal information for you (e.g. e-newsletter facilitators), they should act only with our authority, treat the information as confidential, and have in place all the above security measures.
The information we hold is kept behind digital security measures such as passworded log-ins and physical security measures such as alarm systems.
All previous, current and past suppliers, employees and clients have the right to participate in their data and can e-mail the Information Officer to request that their information be updated, deleted, destroyed, objected to or to raise complaints if required.
Although only the information officer (registered as Phumelele Nonkala) currently has access to private information stored (which means that nothing can "fall through the cracks"), where it becomes relevant, staff members will be trained accordingly.
As a small business that does not employ more than 50 persons, and does not exceed turnover threshold defined for the industry, MKGreen Solutions is exempt from having a s51 PAIA Manual.
Here are all the systems, technology and programmes we use in serving our clients and prospective clients: Microsoft Windows, MS-Office Suite including email, browsers like Firefox, Safari & Chrome, Facebook, Instagram, LinkedIn, Google, Whatsapp, Contacts & Facebook Business suite. We confirm that we use Anti-Virus software, user access controls, back-ups and encryption where provided.
MKGreen Solutions collects via e-mail and phone calls, information needed to serve our clients. The processes around the storage and duration of storage of such private information is solely dictated by what we need to be able to provide the support for as long as the data owner requires our support.
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Chief Mhlabunzima Road,
